RETURN & REFUND POLICY
LAST UPDATED: JULY 2026 // COMPLIANT WITH INDIAN E-COMMERCE LAW & PRINT-ON-DEMAND FULFILLMENT SPECIFICATIONS
CRITICAL WARNING: CUSTOM PRINT-ON-DEMAND PRODUCT
Because all Urban Bullet apparel is custom-made-to-order (Print-on-Demand), we strictly do not offer returns, refunds, or exchanges for buyer's remorse, change of mind, or incorrect sizing ordered by the customer. Please review our size charts carefully before purchasing.
SEC 1.1Eligible Claims & Damages
Returns or replacements are only accepted in the rare event of a manufacturing defect, misprint, or incorrect item delivery. Claims must be submitted within 7 days of delivery.
* Any claim filed after the 7-day post-delivery threshold will be automatically marked as expired under our manufacturing partner (Qikink) fulfillment SLAs.
SEC 1.2Mandatory Evidence Requirements
An unboxing video and clear photographic evidence are mandatory for any defect claim to be processed. The video must show the package unopened and clearly capture the opening process, shipping label, and the specific defect.
SEC 1.3Processing and Resolution
Once your claim with evidence is received, we will verify the claim details with our production partners. If approved, we will process a replacement order at no additional cost to you.
Refunds are only issued in the form of original payment gateway reversals or store credits in the event that the item is out of stock or cannot be replaced due to material limitations.
CLAIM SUBMISSION PROTOCOL
Capture continuous video from seal-break to defect identification.
Email support with your order number, video link, and photos within 7 days.
Once verified, a brand new replacement is pushed directly to production.